Privacy Policy

At Koru Academy, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and protect your data when you use our online learning platform.

This policy applies to all users of Koru Academy, including students, instructors, and visitors to our website.

1. Information We Collect

1.1 Personal Information

When you create an account or interact with our platform, we may collect:

Name, email address, and contact information
Account credentials (encrypted passwords)
Payment information for course enrollments
Profile information and preferences
Academic and professional background

1.2 Learning Data

To provide educational services, we collect:

Course enrollment and completion data
Lesson progress and assessment scores
Assignment submissions and feedback
Learning analytics and engagement metrics
Certificates and achievements

1.3 Technical Data

For platform functionality and security, we collect:

IP address and device information
Browser type and operating system
Pages visited and time spent on platform
Cookies and similar tracking technologies
Error logs and performance data

2. How We Use Your Information

We use your information to:

Provide Services: Deliver courses, track progress, and issue certificates
Personalization: Customize learning experiences and recommend relevant content
Communication: Send course updates, notifications, and support messages
Platform Improvement: Analyze usage patterns to enhance our services
Security: Monitor for fraud and ensure platform safety
Legal Compliance: Meet regulatory requirements and protect our rights

3. Information Sharing

3.1 When We Share Information

We may share your information in the following circumstances:

With Instructors: Course enrollment data and relevant learning progress
Service Providers: Third-party services for payment processing, hosting, and analytics
Legal Requirements: When required by law or to protect our rights
Business Transfers: In case of merger, acquisition, or sale of assets

3.2 What We Don't Share

We do not sell your personal information to third parties for marketing purposes. We do not share your learning data with anyone except as described in this policy.

4. Data Security

We implement appropriate security measures to protect your information:

Encryption: Data is encrypted in transit and at rest
Access Controls: Limited access to authorized personnel only
Regular Audits: Security assessments and vulnerability testing
Secure Infrastructure: Use of reputable cloud providers and security tools

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

5.1 Types of Cookies

We use different types of cookies:

Essential Cookies: Required for basic platform functionality
Performance Cookies: Help us understand how our platform is used
Functional Cookies: Remember your preferences and settings
Marketing Cookies: Used to deliver relevant content and advertisements

5.2 Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may affect platform functionality.

6. Your Rights

Depending on your location, you may have the following rights:

Access: Request a copy of your personal information
Correction: Update or correct inaccurate information
Deletion: Request removal of your personal information
Portability: Request transfer of your data to another service
Objection: Object to certain uses of your information
Restriction: Limit processing of your information

7. Data Retention

We retain your information for as long as necessary to:

Provide our services and maintain your account
Fulfill legal and regulatory obligations
Resolve disputes and enforce our agreements
Meet legitimate business interests

When you delete your account, we will remove or anonymize your information unless we are required to retain it for legal reasons.

8. Children's Privacy

Our platform is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it immediately.

For users between 13-18 years of age, we may require parental consent for certain features.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international data transfers, including standard contractual clauses or other legal mechanisms.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

Email notification to registered users
Posting a notice on our platform
Updating the "Last Updated" date

Your continued use of our platform after changes constitutes acceptance of the updated policy.

11. Contact Information

If you have questions about this Privacy Policy or want to exercise your rights, please contact us:

Email: online@koruacademy.co.za
Website: https://www.koruacademy.co.za/site/contact
Address: [Your company address]

We will respond to your inquiry within 30 days of receipt.

12. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the jurisdiction where Koru Academy operates.

Last Updated: March 15, 2026

This policy may be updated periodically. Please review it regularly.